Privacy Policy

Privacy Policy

Effective Date: 2nd February 2026

Silverlinecare.ca (“SilverLine Care”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or request home care services.

1. Information We Collect

We collect only the information necessary to provide compassionate and professional home care services, which may include:

  • Personal Information: Name, email address, phone number, city/province, and service inquiry details.
  • Care Requests: Information related to care needs voluntarily provided through contact or inquiry forms.
  • Technical Data: IP address, browser type, device information, pages visited, and usage data collected via cookies and analytics tools.

2. How We Collect Information

We collect information when you:

  • Fill out a contact or service inquiry form
  • Request information about home care services
  • Subscribe to updates
  • Browse our website (via cookies and analytics)

3. How We Use Your Information

Your information may be used to:

  • Respond to service inquiries and care requests
  • Communicate regarding home care services
  • Schedule consultations or assessments
  • Improve website performance and service delivery
  • Comply with legal and regulatory obligations

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.

5. Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary with:

  • Trusted third-party service providers (website hosting, email services, analytics tools)
  • Legal authorities if required by law

6. Protection of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no online transmission is completely secure.

7. Cookies & Analytics

Our website may use cookies and analytics tools to enhance user experience and analyze website traffic. You may disable cookies through your browser settings if preferred.

8. Your Rights

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request deletion of personal data where applicable.
  • Inquiry: Ask how your information is being used or disclosed.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

SilverLine Care
Unit 207, 201 3rd Ave
Saskatoon, SK S7K 2H7
Email: info@silverlinecare.ca
Website: www.silverlinecare.ca